How to order
Welcome to the DATACOLOR online store. The easiest way to order Spyders (or any of our other products) on the web. If you're not sure how to order or what our policies are, please continue to read through the following sections.

Online orders
We accept online orders from Europe. For US/ASIA orders, please visit our US/ASIA Web site www.datacolor.com. For Europe, if you prefer to place an order with a live human being, please call or contact one of our customer service representatives. Here's our contact info:

Phone:   +800 700 800 70 (toll-free whole Europe)
Email:    info@datacolor.eu

Shipping
We provide the following shipping and handling fees for all DATACOLOR shipments. You choose the method that best suits your schedule. Orders will generally be processed in 5-7 business days. Once your order is processed, you may choose one of the following shipping options:

Shipping            Fee
UPS Standard:    Eur 10.00
UPS Express:      Eur 25.00

Sales Tax
As a Company with European VAT, we charge 19% VAT (VAT Registration Germany).

Technical Support
DATACOLOR provides technical support at no additional charge. If you have a question, please feel free to call us at +800 700 800 70 (toll-free whole Europe) or use our Support System. We have technical support specialists who are waiting to help you. Our technical support hours are Monday through Friday, 9:00 AM to 5:30 PM

Security and Privacy
We strive to ensure the privacy and security of your transactions with us. (Read our complete privacy statement.) Your credit card number and other personal data will be treated with high standards of safety, security features, and confidentiality.

Orders placed on our web site are encrypted using SSL technology, so rest assured that your transactions are protected to the fullest extent possible under SSL. With SSL implemented on both the client and server, information sent via the Internet can be encrypted and directed to arrive privately and unaltered to our server only. In order for SSL security to work, you must use an SSL-enabled browser.

To return your online or telephone purchase:
DATACOLOR offers a 30 day "No Questions Asked" return policy. To return a product, contact DATACOLOR Customer Service via telephone +800 700 800 70 (toll-free whole Europe) to obtain an RMA (Return Merchandise Authorization) number and instructions for shipping the product back to DATACOLOR. Please send the product, shipping charges prepaid, to the location you received over the phone, accompanied by your name, address, telephone number and proof of purchase date. Please write the RMA number clearly on the outside of the box.

DATACOLOR Limited Warranty Statement:
All sales of hardware are governed by the DATACOLOR Monitor Spyder™ limited warranty. DATACOLOR software warranties are contained in the DATACOLOR Software License.

Upon discovery of a defect in the product (Monitor Spyder only):
If you're within the Warranty Period, please contact DATACOLOR Technical Support +800 700 800 70 (toll-free whole Europe) to obtain an RMA (Return Merchandize Authorization) number and instructions for shipping the product to a service location designated by DATACOLOR. Send the product, shipping charges prepaid, to the designated service location, accompanied by the RMA number, your name, address and telephone number, proof of purchase date, and a description of the defect. DATACOLOR will pay for return shipping by UPS or by an equivalent service chosen by DATACOLOR. Please write the RMA number clearly on the outside of the box.

Corrections
Prices and availability are subject to change without notice. Errors will be corrected where discovered, and DATACOLOR reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted).

Copyright
Copyright © 2009 DATACOLOR AG. All rights reserved.
Unless otherwise indicated, all materials on these pages are copyrighted by the DATACOLOR AG. All rights reserved. No part of these pages, either text or image may be used for any purpose other than personal use. Therefore, reproduction, modification, storage in a retrieval system or retransmission, in any form or by any means, electronic, mechanical or otherwise, for reasons other than personal use, is strictly prohibited without prior written permission.

Purchases from and use of DATACOLOR's website are also governed by DATACOLOR's Terms of Use.